“I just wanted to follow up.  I presented the Wimbledon tickets voucher to Kathleen, my retiring colleague, as her retirement gift a couple of weeks back.  She was in tears – it’s a trip of a lifetime for her.  Anyway, I just wanted to let you know the tremendous impact of this, and thanks again for your help.  And when the seats become available if you can do what you can on location of the seats that would be just fantastic.” (Private – Canada) January 2020